FAQ
1) What do I do if my order for Mavado tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Mavado tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Mavado order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Mavado tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Mavado tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
2) I think I may have received the wrong Mavado tickets. What do I do?It is rare that a buyer will receive the wrong Mavado tickets, but accidents can happen. If you believe that you have received the incorrect Mavado tickets, please contact the ticket broker that is listed on your Mavado receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Mavado tickets are in a better section, then the ticket broker might have decided to upgrade your Mavado tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Mavado tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
3) Is there a guarantee for the delivery of your Mavado tickets?You will be notified of the approximate ship date after you order. Typically Mavado tickets are shipped within 1 business day but there may be cases where the alternative tickets are not shipped right away. We guarantee that your Mavado tickets will arrive to you in time for the event. If it is not possible to get your Mavado tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the alternative event.
4) Is there a way for me to verify that my Mavado tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Mavado, or any other, tickets. However, TicketSupply.com verifies that all Mavado tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) Where does TicketSupply.com get the Mavado tickets it offers for sale?The Mavado tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Mavado tickets are authentic and valid for entry!