FAQ
1) Who determines the face value of my Metal Fest ticket?The artist, venue, or promoter determines the face value of your Metal Fest ticket. TicketSupply.com does not play any role in determining face values of Metal Fest or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
2) How do I find the seats for Metal Fest tickets?On the page containing Metal Fest ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Metal Fest seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Metal Fest ticket notes.
3) I think I may have received the wrong Metal Fest tickets. What do I do?It is rare that a buyer will receive the wrong Metal Fest tickets, but accidents can happen. If you believe that you have received the incorrect Metal Fest tickets, please contact the ticket broker that is listed on your Metal Fest receipt and provide your order number. Please note that your name isn't always the name on the hard rock & metal tickets and that isn't a problem, those are your concert tickets. If the Metal Fest tickets are in a better section, then the ticket broker might have decided to upgrade your Metal Fest tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Metal Fest tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on hard rock & metal tickets so you should not have any concerns.
4) What do I do if my order for Metal Fest tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Metal Fest tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Metal Fest order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Metal Fest tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Metal Fest tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.
5) How do I know I am getting a good price when buying hard rock & metal tickets to see Metal Fest?Our website specializes in sold-out and unavailable seating for Metal Fest events and many others. When you purchase Metal Fest tickets from us you can rest assured that our prices are cheaper than our competitors. When you are comparing the prices, consider the Metal Fest ticket availability, hard rock & metal event popularity, and the expenses that ticket brokers incur when they obtained the Metal Fest tickets.