FAQ
1) What do I do if the bluegrass event that I have tickets for is cancelled and no replacement Mountain Soul event is scheduled?We suggest calling your ticket broker that was listed on your Mountain Soul order receipt. You may need to return the Mountain Soul tickets to receive a full refund. If you have received your Mountain Soul tickets electronically, you do not need to return them. The bluegrass ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) There isn't time to ship my Mountain Soul tickets; can I get my tickets at will call?Yes, you can either get your Mountain Soul tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Mountain Soul ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your bluegrass tickets. Note: If you are picking your Mountain Soul tickets up at will call, be sure to bring your ID to the box office window.
3) Is there a way for me to verify that my Mountain Soul tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Mountain Soul, or any other, tickets. However, TicketSupply.com verifies that all Mountain Soul tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
4) I ordered my Mountain Soul tickets. When will they ship?Once you have ordered your Mountain Soul tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Mountain Soul tickets using the website link and/or contact your ticket broker for more information. We guarantee that your bluegrass tickets will arrive in time for the Mountain Soul event!
5) I love bluegrass events! What are the prices of the tickets for Mountain Soul in my area?The prices for Mountain Soul are different for every location. All of the prices are clearly displayed on our web site. You can find these by browsing to concert and then to bluegrass; here you will then look for the Mountain Soul listed. Mountain Soul ticket prices are listed in U.S. dollars unless otherwise noted. TicketSupply.com offers the lowest prices on all Mountain Soul tickets.