FAQ
1) There isn't time to ship my My Stuffie and Me tickets; can I get my tickets at will call?Yes, you can either get your My Stuffie and Me tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your My Stuffie and Me ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your children & family tickets. Note: If you are picking your My Stuffie and Me tickets up at will call, be sure to bring your ID to the box office window.
2) Do you offer discounted tickets for children & family events?Yes, TicketSupply.com offers discounted pricing on tickets for children & family events and every other theater event. You can search by children & family or by the name of a specific performer (i.e. "My Stuffie and Me") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.
3) Why are there sometimes fees charged for picking up My Stuffie and Me tickets?Last minute My Stuffie and Me orders may be subject to an additional fee because of the logistics of getting your My Stuffie and Me tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
4) How do I find parking information, security procedures, and the My Stuffie and Me gate opening times for the venue?The best way to get the most accurate and updated My Stuffie and Me event details is to contact venue directly. A children & family representative will be able to direct you to find more information about parking and any relevant security details for the My Stuffie and Me event. The representative will also be able to provide you with the My Stuffie and Me gate/door opening times. In most cases, this My Stuffie and Me event information will also be available on the venues web site.
5) I think I may have received the wrong My Stuffie and Me tickets. What do I do?It is rare that a buyer will receive the wrong My Stuffie and Me tickets, but accidents can happen. If you believe that you have received the incorrect My Stuffie and Me tickets, please contact the ticket broker that is listed on your My Stuffie and Me receipt and provide your order number. Please note that your name isn't always the name on the children & family tickets and that isn't a problem, those are your theater tickets. If the My Stuffie and Me tickets are in a better section, then the ticket broker might have decided to upgrade your My Stuffie and Me tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong My Stuffie and Me tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on children & family tickets so you should not have any concerns.