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FAQ
1) I think I may have received the wrong Open Mic tickets. What do I do?It is rare that a buyer will receive the wrong Open Mic tickets, but accidents can happen. If you believe that you have received the incorrect Open Mic tickets, please contact the ticket broker that is listed on your Open Mic receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the Open Mic tickets are in a better section, then the ticket broker might have decided to upgrade your Open Mic tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Open Mic tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.
2) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Open Mic"). Or, you can locate all performers at a particular concert venue and choose that way.
3) As a buyer of Open Mic tickets, what are my responsibilities?TicketSupply.com requires all Open Mic ticket buyers to review and understand that all sales are final and that Open Mic ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any festival & tour ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Open Mic tickets will be good for the rescheduled date.
4) Is there a way for me to verify that my Open Mic tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Open Mic, or any other, tickets. However, TicketSupply.com verifies that all Open Mic tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) What do I do if the festival & tour event that I have tickets for is cancelled and no replacement Open Mic event is scheduled?We suggest calling your ticket broker that was listed on your Open Mic order receipt. You may need to return the Open Mic tickets to receive a full refund. If you have received your Open Mic tickets electronically, you do not need to return them. The festival & tour ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.