FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Osquinn tickets?If you did not receive the email needed to print your Osquinn tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Osquinn receipt. They can resend the Osquinn tickets for you. If you are unable to find your r & b & soul ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the Osquinn event that I had tickets for is postponed and rescheduled but I cannot go?If the Osquinn event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Osquinn tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Osquinn schedule to reflect the new date. TicketSupply.com is not responsible for postponed Osquinn events and can not issue any refunds for these. If there is no rescheduled date and the Osquinn event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for Osquinn tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for Osquinn tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Osquinn order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Osquinn tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Osquinn tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.
4) How do I make sure that the Osquinn discount code is properly applied to my r & b & soul order?All of our tickets are offered at discounted prices. However, if a Osquinn discount code was provided, simply enter it in the proper area at checkout. Once you enter the Osquinn discount code, scroll up and verify that the discount code was applied for your Osquinn tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
5) What do I do if the Osquinn start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Osquinn event. They would be happy to let you know of any changes to the Osquinn event.