FAQ
1) What do I do if the country & folk event that I have tickets for is cancelled and no replacement Paul Durham event is scheduled?We suggest calling your ticket broker that was listed on your Paul Durham order receipt. You may need to return the Paul Durham tickets to receive a full refund. If you have received your Paul Durham tickets electronically, you do not need to return them. The country & folk ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) How can I get aisle seats to see Paul Durham?For any tickets, including those to see Paul Durham, aisle seats are a hot item. If any Paul Durham ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Paul Durham tickets. Buyers should read the information listed in the ticket posting details (under the Paul Durham specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Paul Durham seats are not located on an aisle.
3) What if the Paul Durham event is postponed?If the Paul Durham event is postponed, your Paul Durham tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Paul Durham tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Paul Durham tickets.
4) Is there a guarantee for the delivery of your Paul Durham tickets?You will be notified of the approximate ship date after you order. Typically Paul Durham tickets are shipped within 1 business day but there may be cases where the country & folk tickets are not shipped right away. We guarantee that your Paul Durham tickets will arrive to you in time for the event. If it is not possible to get your Paul Durham tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the country & folk event.
5) Why isn't my name displayed on my Paul Durham tickets?You are purchasing these Paul Durham tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Paul Durham event. Since the concert venue only scans the ticket barcodes, the name on the Paul Durham ticket is irrelevant. It should not prevent you from seeing Paul Durham and experiencing the full country & folk event.