FAQ
1) I think I may have received the wrong Princess and Hero Party tickets. What do I do?It is rare that a buyer will receive the wrong Princess and Hero Party tickets, but accidents can happen. If you believe that you have received the incorrect Princess and Hero Party tickets, please contact the ticket broker that is listed on your Princess and Hero Party receipt and provide your order number. Please note that your name isn't always the name on the children & family tickets and that isn't a problem, those are your theater tickets. If the Princess and Hero Party tickets are in a better section, then the ticket broker might have decided to upgrade your Princess and Hero Party tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Princess and Hero Party tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on children & family tickets so you should not have any concerns.
2) Can I select my own seats for the Princess and Hero Party event?Yes, you can! View our inventory of Princess and Hero Party tickets and select the seat with a price that fits your budget. Our selection of children & family tickets are updated frequently, so check our site often if you do not initially find a Princess and Hero Party seat that meets your price requirements. We offer the lowest prices around so you are bound to find good children & family seats to see Princess and Hero Party in your location.
3) What do I do if I received an error message when placing my Princess and Hero Party ticket order?If you see an error message when you are placing your order for Princess and Hero Party tickets, check to make sure that the details you provided on the Princess and Hero Party order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
4) Why are there sometimes fees charged for picking up Princess and Hero Party tickets?Last minute Princess and Hero Party orders may be subject to an additional fee because of the logistics of getting your Princess and Hero Party tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) What do I do if the Princess and Hero Party event that I had tickets for is postponed and rescheduled but I cannot go?If the Princess and Hero Party event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Princess and Hero Party tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Princess and Hero Party schedule to reflect the new date. TicketSupply.com is not responsible for postponed Princess and Hero Party events and can not issue any refunds for these. If there is no rescheduled date and the Princess and Hero Party event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.