FAQ
1) What do I do if my order for Richard II tickets has not been confirmed by the ticket broker?If the musical & play ticket broker has not confirmed your order for Richard II tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Richard II order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Richard II tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Richard II tickets, we will try to find those with a similar price and location. However, supply and demand for musical & play events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the Richard II gate opening times for the venue?The best way to get the most accurate and updated Richard II event details is to contact venue directly. A musical & play representative will be able to direct you to find more information about parking and any relevant security details for the Richard II event. The representative will also be able to provide you with the Richard II gate/door opening times. In most cases, this Richard II event information will also be available on the venues web site.
3) Why isn't my name displayed on my Richard II tickets?You are purchasing these Richard II tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Richard II event. Since the theater venue only scans the ticket barcodes, the name on the Richard II ticket is irrelevant. It should not prevent you from seeing Richard II and experiencing the full musical & play event.
4) I think I may have received the wrong Richard II tickets. What do I do?It is rare that a buyer will receive the wrong Richard II tickets, but accidents can happen. If you believe that you have received the incorrect Richard II tickets, please contact the ticket broker that is listed on your Richard II receipt and provide your order number. Please note that your name isn't always the name on the musical & play tickets and that isn't a problem, those are your theater tickets. If the Richard II tickets are in a better section, then the ticket broker might have decided to upgrade your Richard II tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Richard II tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on musical & play tickets so you should not have any concerns.
5) I want to purchase musical & play tickets but I don't know if an event for Richard II is planned in the near future. How do I find information about the Richard II schedule?TicketSupply.com posts the Richard II schedule if it has been made public. You can view the Richard II schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Richard II. Just select the tickets you want, make a purchase, and get ready to attend that musical & play event of a lifetime!