FAQ
1) I think I may have received the wrong Russell Thompkins Jr. tickets. What do I do?It is rare that a buyer will receive the wrong Russell Thompkins Jr. tickets, but accidents can happen. If you believe that you have received the incorrect Russell Thompkins Jr. tickets, please contact the ticket broker that is listed on your Russell Thompkins Jr. receipt and provide your order number. Please note that your name isn't always the name on the r & b & soul tickets and that isn't a problem, those are your concert tickets. If the Russell Thompkins Jr. tickets are in a better section, then the ticket broker might have decided to upgrade your Russell Thompkins Jr. tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Russell Thompkins Jr. tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on r & b & soul tickets so you should not have any concerns.
2) What do I do if my order for Russell Thompkins Jr. tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for Russell Thompkins Jr. tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Russell Thompkins Jr. order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Russell Thompkins Jr. tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Russell Thompkins Jr. tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.
3) Do you offer discounted tickets for r & b & soul events?Yes, TicketSupply.com offers discounted pricing on tickets for r & b & soul events and every other concert event. You can search by r & b & soul or by the name of a specific performer (i.e. "Russell Thompkins Jr.") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.
4) Who determines the face value of my Russell Thompkins Jr. ticket?The artist, venue, or promoter determines the face value of your Russell Thompkins Jr. ticket. TicketSupply.com does not play any role in determining face values of Russell Thompkins Jr. or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
5) What do I do if the r & b & soul event that I have tickets for is cancelled and no replacement Russell Thompkins Jr. event is scheduled?We suggest calling your ticket broker that was listed on your Russell Thompkins Jr. order receipt. You may need to return the Russell Thompkins Jr. tickets to receive a full refund. If you have received your Russell Thompkins Jr. tickets electronically, you do not need to return them. The r & b & soul ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.