FAQ
1) What do I do if my order for Tophouse tickets has not been confirmed by the ticket broker?If the bluegrass ticket broker has not confirmed your order for Tophouse tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Tophouse order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Tophouse tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Tophouse tickets, we will try to find those with a similar price and location. However, supply and demand for bluegrass events dictate price and location so there are no guarantees.
2) How do I find the seats for Tophouse tickets?On the page containing Tophouse ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Tophouse seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Tophouse ticket notes.
3) What do I do if the Tophouse event that I had tickets for is postponed and rescheduled but I cannot go?If the Tophouse event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Tophouse tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Tophouse schedule to reflect the new date. TicketSupply.com is not responsible for postponed Tophouse events and can not issue any refunds for these. If there is no rescheduled date and the Tophouse event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) Can my Tophouse tickets be sent to an address other than my billing address?Tophouse tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Tophouse ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Tophouse tickets can be electronic tickets, please contact our customer support and they can help you find this information.
5) Where can I find the cheapest tickets to see Tophouse in my area?The cheapest tickets to see Tophouse in all other cities can be found on TicketSupply.com. We have a large supply of tickets for all venues where Tophouse will be and ordering through our site is fast and convenient. Buy your Tophouse tickets and you will not be sorry because concert events are so much fun and you will pay less than on other sites selling bluegrass tickets.