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FAQ
1) What do I do if I received an error message when placing my Vendredi Sur Mer ticket order?If you see an error message when you are placing your order for Vendredi Sur Mer tickets, check to make sure that the details you provided on the Vendredi Sur Mer order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the festival & tour event that I have tickets for is cancelled and no replacement Vendredi Sur Mer event is scheduled?We suggest calling your ticket broker that was listed on your Vendredi Sur Mer order receipt. You may need to return the Vendredi Sur Mer tickets to receive a full refund. If you have received your Vendredi Sur Mer tickets electronically, you do not need to return them. The festival & tour ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) I purchased more than one Vendredi Sur Mer ticket, are all the seats together?Unless it is clearly noted on the Vendredi Sur Mer ticket notes, all of the tickets for the Vendredi Sur Mer event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Vendredi Sur Mer receipt.
4) What if the Vendredi Sur Mer event is postponed?If the Vendredi Sur Mer event is postponed, your Vendredi Sur Mer tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Vendredi Sur Mer tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Vendredi Sur Mer tickets.
5) Can my Vendredi Sur Mer tickets be sent to an address other than my billing address?Vendredi Sur Mer tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Vendredi Sur Mer ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Vendredi Sur Mer tickets can be electronic tickets, please contact our customer support and they can help you find this information.