FAQ
1) What do I do if the alternative event that I have tickets for is cancelled and no replacement 2nd Grade event is scheduled?We suggest calling your ticket broker that was listed on your 2nd Grade order receipt. You may need to return the 2nd Grade tickets to receive a full refund. If you have received your 2nd Grade tickets electronically, you do not need to return them. The alternative ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) I bought 2nd Grade tickets but now I don't want to go. How do I cancel my order?Unfortunately, because alternative tickets are a one-of-a-kind item our 2nd Grade ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
3) Who determines the face value of my 2nd Grade ticket?The artist, venue, or promoter determines the face value of your 2nd Grade ticket. TicketSupply.com does not play any role in determining face values of 2nd Grade or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
4) How do I print my electronic alternative tickets to see 2nd Grade?You will need a printer and may need Adobe Reader (which is free) to print any 2nd Grade tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.
5) Is there a guarantee for the delivery of your 2nd Grade tickets?You will be notified of the approximate ship date after you order. Typically 2nd Grade tickets are shipped within 1 business day but there may be cases where the alternative tickets are not shipped right away. We guarantee that your 2nd Grade tickets will arrive to you in time for the event. If it is not possible to get your 2nd Grade tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the alternative event.