FAQ
1) What do I do if my order for 88 Keys tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for 88 Keys tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the 88 Keys order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other 88 Keys tickets for you or we will allow you to cancel the order for a refund. When looking for alternate 88 Keys tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the 88 Keys gate opening times for the venue?The best way to get the most accurate and updated 88 Keys event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the 88 Keys event. The representative will also be able to provide you with the 88 Keys gate/door opening times. In most cases, this 88 Keys event information will also be available on the venues web site.
3) I think I may have received the wrong 88 Keys tickets. What do I do?It is rare that a buyer will receive the wrong 88 Keys tickets, but accidents can happen. If you believe that you have received the incorrect 88 Keys tickets, please contact the ticket broker that is listed on your 88 Keys receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the 88 Keys tickets are in a better section, then the ticket broker might have decided to upgrade your 88 Keys tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong 88 Keys tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
4) How are 88 Keys ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. 88 Keys tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the 88 Keys ticket prices.
5) I bought 88 Keys tickets but now I don't want to go. How do I cancel my order?Unfortunately, because alternative tickets are a one-of-a-kind item our 88 Keys ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.