FAQ
1) What do I do if the ballet event that I have tickets for is cancelled and no replacement A Haunted Swan Lake event is scheduled?We suggest calling your ticket broker that was listed on your A Haunted Swan Lake order receipt. You may need to return the A Haunted Swan Lake tickets to receive a full refund. If you have received your A Haunted Swan Lake tickets electronically, you do not need to return them. The ballet ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) Can my A Haunted Swan Lake tickets be sent to an address other than my billing address?A Haunted Swan Lake tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some A Haunted Swan Lake ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific A Haunted Swan Lake tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) I think I may have received the wrong A Haunted Swan Lake tickets. What do I do?It is rare that a buyer will receive the wrong A Haunted Swan Lake tickets, but accidents can happen. If you believe that you have received the incorrect A Haunted Swan Lake tickets, please contact the ticket broker that is listed on your A Haunted Swan Lake receipt and provide your order number. Please note that your name isn't always the name on the ballet tickets and that isn't a problem, those are your theater tickets. If the A Haunted Swan Lake tickets are in a better section, then the ticket broker might have decided to upgrade your A Haunted Swan Lake tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong A Haunted Swan Lake tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on ballet tickets so you should not have any concerns.
4) How do I make sure that the A Haunted Swan Lake discount code is properly applied to my ballet order?All of our tickets are offered at discounted prices. However, if a A Haunted Swan Lake discount code was provided, simply enter it in the proper area at checkout. Once you enter the A Haunted Swan Lake discount code, scroll up and verify that the discount code was applied for your A Haunted Swan Lake tickets. If you still have questions, you can send our theater ticket team an email and we will confirm your discount code validity.
5) What do I do if the A Haunted Swan Lake start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the A Haunted Swan Lake event. They would be happy to let you know of any changes to the A Haunted Swan Lake event.