FAQ
1) How do I know if the A Night at the Castle event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the A Night at the Castle event, contact the venue to see if the event has been postponed or cancelled. The theater venue will have the most updated A Night at the Castle event information along with any alternate parking arrangements due to treacherous conditions in and around the location.
2) How do I print my electronic ballet tickets to see A Night at the Castle?You will need a printer and may need Adobe Reader (which is free) to print any A Night at the Castle tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.
3) What do I do if the A Night at the Castle start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the A Night at the Castle event. They would be happy to let you know of any changes to the A Night at the Castle event.
4) Why are there sometimes fees charged for picking up A Night at the Castle tickets?Last minute A Night at the Castle orders may be subject to an additional fee because of the logistics of getting your A Night at the Castle tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) How do I find parking information, security procedures, and the A Night at the Castle gate opening times for the venue?The best way to get the most accurate and updated A Night at the Castle event details is to contact venue directly. A ballet representative will be able to direct you to find more information about parking and any relevant security details for the A Night at the Castle event. The representative will also be able to provide you with the A Night at the Castle gate/door opening times. In most cases, this A Night at the Castle event information will also be available on the venues web site.