FAQ
1) Why isn't my name displayed on my A Sugar Plum Dream tickets?You are purchasing these A Sugar Plum Dream tickets from a ticket broker who has obtained them for you from someone who couldn't attend the A Sugar Plum Dream event. Since the theater venue only scans the ticket barcodes, the name on the A Sugar Plum Dream ticket is irrelevant. It should not prevent you from seeing A Sugar Plum Dream and experiencing the full ballet event.
2) How do I find parking information, security procedures, and the A Sugar Plum Dream gate opening times for the venue?The best way to get the most accurate and updated A Sugar Plum Dream event details is to contact venue directly. A ballet representative will be able to direct you to find more information about parking and any relevant security details for the A Sugar Plum Dream event. The representative will also be able to provide you with the A Sugar Plum Dream gate/door opening times. In most cases, this A Sugar Plum Dream event information will also be available on the venues web site.
3) I do not want to miss the upcoming event for A Sugar Plum Dream. Do you have the event schedule?Yes! All information about the A Sugar Plum Dream tour is posted as soon as it is made public. Use the TicketSupply.com web site to view the A Sugar Plum Dream schedule. The schedule will be available in the theater, ballet section. Look for your location and purchase the cheapest tickets available for this excellent theater event. You can also stay fully informed by signing up for our newsletter, we have information about A Sugar Plum Dream regularly.
4) What do I do if my order for A Sugar Plum Dream tickets has not been confirmed by the ticket broker?If the ballet ticket broker has not confirmed your order for A Sugar Plum Dream tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the A Sugar Plum Dream order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other A Sugar Plum Dream tickets for you or we will allow you to cancel the order for a refund. When looking for alternate A Sugar Plum Dream tickets, we will try to find those with a similar price and location. However, supply and demand for ballet events dictate price and location so there are no guarantees.
5) I think I may have received the wrong A Sugar Plum Dream tickets. What do I do?It is rare that a buyer will receive the wrong A Sugar Plum Dream tickets, but accidents can happen. If you believe that you have received the incorrect A Sugar Plum Dream tickets, please contact the ticket broker that is listed on your A Sugar Plum Dream receipt and provide your order number. Please note that your name isn't always the name on the ballet tickets and that isn't a problem, those are your theater tickets. If the A Sugar Plum Dream tickets are in a better section, then the ticket broker might have decided to upgrade your A Sugar Plum Dream tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong A Sugar Plum Dream tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on ballet tickets so you should not have any concerns.