FAQ
1) Do you provide any guarantees for my Acoustic Planet Tour tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Acoustic Planet Tour tickets will be authentic and that you will receive them in time to attend the Acoustic Planet Tour event. If the Acoustic Planet Tour tickets are hard tickets, they will be mailed to you. If Acoustic Planet Tour tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
2) What if the Acoustic Planet Tour event is postponed?If the Acoustic Planet Tour event is postponed, your Acoustic Planet Tour tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Acoustic Planet Tour tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Acoustic Planet Tour tickets.
3) What do I do if the Acoustic Planet Tour event that I had tickets for is postponed and rescheduled but I cannot go?If the Acoustic Planet Tour event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Acoustic Planet Tour tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Acoustic Planet Tour schedule to reflect the new date. TicketSupply.com is not responsible for postponed Acoustic Planet Tour events and can not issue any refunds for these. If there is no rescheduled date and the Acoustic Planet Tour event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) Is there a guarantee for the delivery of your Acoustic Planet Tour tickets?You will be notified of the approximate ship date after you order. Typically Acoustic Planet Tour tickets are shipped within 1 business day but there may be cases where the alternative tickets are not shipped right away. We guarantee that your Acoustic Planet Tour tickets will arrive to you in time for the event. If it is not possible to get your Acoustic Planet Tour tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the alternative event.
5) Can my Acoustic Planet Tour tickets be sent to an address other than my billing address?Acoustic Planet Tour tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Acoustic Planet Tour ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Acoustic Planet Tour tickets can be electronic tickets, please contact our customer support and they can help you find this information.