FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Aloe Blacc tickets?If you did not receive the email needed to print your Aloe Blacc tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Aloe Blacc receipt. They can resend the Aloe Blacc tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) There isn't time to ship my Aloe Blacc tickets; can I get my tickets at will call?Yes, you can either get your Aloe Blacc tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Aloe Blacc ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your alternative tickets. Note: If you are picking your Aloe Blacc tickets up at will call, be sure to bring your ID to the box office window.
3) How do I find the seats for Aloe Blacc tickets?On the page containing Aloe Blacc ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Aloe Blacc seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Aloe Blacc ticket notes.
4) I think I may have received the wrong Aloe Blacc tickets. What do I do?It is rare that a buyer will receive the wrong Aloe Blacc tickets, but accidents can happen. If you believe that you have received the incorrect Aloe Blacc tickets, please contact the ticket broker that is listed on your Aloe Blacc receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Aloe Blacc tickets are in a better section, then the ticket broker might have decided to upgrade your Aloe Blacc tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Aloe Blacc tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
5) How can I get aisle seats to see Aloe Blacc?For any tickets, including those to see Aloe Blacc, aisle seats are a hot item. If any Aloe Blacc ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Aloe Blacc tickets. Buyers should read the information listed in the ticket posting details (under the Aloe Blacc specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Aloe Blacc seats are not located on an aisle.