FAQ
1) What do I do if my order for Alpin Hong tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Alpin Hong tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Alpin Hong order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Alpin Hong tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Alpin Hong tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
2) I think I may have received the wrong Alpin Hong tickets. What do I do?It is rare that a buyer will receive the wrong Alpin Hong tickets, but accidents can happen. If you believe that you have received the incorrect Alpin Hong tickets, please contact the ticket broker that is listed on your Alpin Hong receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Alpin Hong tickets are in a better section, then the ticket broker might have decided to upgrade your Alpin Hong tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Alpin Hong tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
3) How do I find parking information, security procedures, and the Alpin Hong gate opening times for the venue?The best way to get the most accurate and updated Alpin Hong event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the Alpin Hong event. The representative will also be able to provide you with the Alpin Hong gate/door opening times. In most cases, this Alpin Hong event information will also be available on the venues web site.
4) How do I find the seats for Alpin Hong tickets?On the page containing Alpin Hong ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Alpin Hong seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Alpin Hong ticket notes.
5) Why isn't my name displayed on my Alpin Hong tickets?You are purchasing these Alpin Hong tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Alpin Hong event. Since the concert venue only scans the ticket barcodes, the name on the Alpin Hong ticket is irrelevant. It should not prevent you from seeing Alpin Hong and experiencing the full alternative event.