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FAQ
1) What do I do if the American Splendor start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the American Splendor event. They would be happy to let you know of any changes to the American Splendor event.
2) Why are there sometimes fees charged for picking up American Splendor tickets?Last minute American Splendor orders may be subject to an additional fee because of the logistics of getting your American Splendor tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
3) How do I find parking information, security procedures, and the American Splendor gate opening times for the venue?The best way to get the most accurate and updated American Splendor event details is to contact venue directly. A ballet representative will be able to direct you to find more information about parking and any relevant security details for the American Splendor event. The representative will also be able to provide you with the American Splendor gate/door opening times. In most cases, this American Splendor event information will also be available on the venues web site.
4) What do I do if I received an error message when placing my American Splendor ticket order?If you see an error message when you are placing your order for American Splendor tickets, check to make sure that the details you provided on the American Splendor order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
5) What do I do if the ballet event that I have tickets for is cancelled and no replacement American Splendor event is scheduled?We suggest calling your ticket broker that was listed on your American Splendor order receipt. You may need to return the American Splendor tickets to receive a full refund. If you have received your American Splendor tickets electronically, you do not need to return them. The ballet ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.