FAQ
1) Why isn't my name displayed on my American Theme tickets?You are purchasing these American Theme tickets from a ticket broker who has obtained them for you from someone who couldn't attend the American Theme event. Since the concert venue only scans the ticket barcodes, the name on the American Theme ticket is irrelevant. It should not prevent you from seeing American Theme and experiencing the full alternative event.
2) Where does TicketSupply.com get the American Theme tickets it offers for sale?The American Theme tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your American Theme tickets are authentic and valid for entry!
3) I bought American Theme tickets but now I don't want to go. How do I cancel my order?Unfortunately, because alternative tickets are a one-of-a-kind item our American Theme ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) I think I may have received the wrong American Theme tickets. What do I do?It is rare that a buyer will receive the wrong American Theme tickets, but accidents can happen. If you believe that you have received the incorrect American Theme tickets, please contact the ticket broker that is listed on your American Theme receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the American Theme tickets are in a better section, then the ticket broker might have decided to upgrade your American Theme tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong American Theme tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
5) What do I do if my order for American Theme tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for American Theme tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the American Theme order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other American Theme tickets for you or we will allow you to cancel the order for a refund. When looking for alternate American Theme tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.