FAQ
1) I think I may have received the wrong Andy Clockwise tickets. What do I do?It is rare that a buyer will receive the wrong Andy Clockwise tickets, but accidents can happen. If you believe that you have received the incorrect Andy Clockwise tickets, please contact the ticket broker that is listed on your Andy Clockwise receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Andy Clockwise tickets are in a better section, then the ticket broker might have decided to upgrade your Andy Clockwise tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Andy Clockwise tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
2) What do I do if my order for Andy Clockwise tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Andy Clockwise tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Andy Clockwise order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Andy Clockwise tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Andy Clockwise tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
3) Do you offer discounted tickets for alternative events?Yes, TicketSupply.com offers discounted pricing on tickets for alternative events and every other concert event. You can search by alternative or by the name of a specific performer (i.e. "Andy Clockwise") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.
4) As a buyer of Andy Clockwise tickets, what are my responsibilities?TicketSupply.com requires all Andy Clockwise ticket buyers to review and understand that all sales are final and that Andy Clockwise ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any alternative ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Andy Clockwise tickets will be good for the rescheduled date.
5) How do I make sure that the Andy Clockwise discount code is properly applied to my alternative order?All of our tickets are offered at discounted prices. However, if a Andy Clockwise discount code was provided, simply enter it in the proper area at checkout. Once you enter the Andy Clockwise discount code, scroll up and verify that the discount code was applied for your Andy Clockwise tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.