FAQ
1) I bought Author tickets but now I don't want to go. How do I cancel my order?Unfortunately, because alternative tickets are a one-of-a-kind item our Author ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) Can my Author tickets be sent to an address other than my billing address?Author tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Author ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Author tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) As a buyer of Author tickets, what are my responsibilities?TicketSupply.com requires all Author ticket buyers to review and understand that all sales are final and that Author ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any alternative ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Author tickets will be good for the rescheduled date.
4) I think I may have received the wrong Author tickets. What do I do?It is rare that a buyer will receive the wrong Author tickets, but accidents can happen. If you believe that you have received the incorrect Author tickets, please contact the ticket broker that is listed on your Author receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Author tickets are in a better section, then the ticket broker might have decided to upgrade your Author tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Author tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
5) Do you offer discounted Author tickets for every city on TicketSupply.com?Yes, you can find cheap Author tickets on TicketSupply.com for all venues. A huge selection of concert tickets is available for Author and all other alternative events. You can view the entire inventory of tickets on our web site, including those for concert events or just for Author. You can also buy Author tickets directly from TicketSupply.com with ease.