FAQ
1) I think I may have received the wrong Ballet Spectacular tickets. What do I do?It is rare that a buyer will receive the wrong Ballet Spectacular tickets, but accidents can happen. If you believe that you have received the incorrect Ballet Spectacular tickets, please contact the ticket broker that is listed on your Ballet Spectacular receipt and provide your order number. Please note that your name isn't always the name on the ballet tickets and that isn't a problem, those are your theater tickets. If the Ballet Spectacular tickets are in a better section, then the ticket broker might have decided to upgrade your Ballet Spectacular tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Ballet Spectacular tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on ballet tickets so you should not have any concerns.
2) What do I do if my order for Ballet Spectacular tickets has not been confirmed by the ticket broker?If the ballet ticket broker has not confirmed your order for Ballet Spectacular tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Ballet Spectacular order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Ballet Spectacular tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Ballet Spectacular tickets, we will try to find those with a similar price and location. However, supply and demand for ballet events dictate price and location so there are no guarantees.
3) How do I find the seats for Ballet Spectacular tickets?On the page containing Ballet Spectacular ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Ballet Spectacular seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Ballet Spectacular ticket notes.
4) How do I find parking information, security procedures, and the Ballet Spectacular gate opening times for the venue?The best way to get the most accurate and updated Ballet Spectacular event details is to contact venue directly. A ballet representative will be able to direct you to find more information about parking and any relevant security details for the Ballet Spectacular event. The representative will also be able to provide you with the Ballet Spectacular gate/door opening times. In most cases, this Ballet Spectacular event information will also be available on the venues web site.
5) Why isn't my name displayed on my Ballet Spectacular tickets?You are purchasing these Ballet Spectacular tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Ballet Spectacular event. Since the theater venue only scans the ticket barcodes, the name on the Ballet Spectacular ticket is irrelevant. It should not prevent you from seeing Ballet Spectacular and experiencing the full ballet event.