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FAQ
1) Do you provide any guarantees for my Cooper Moore tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Cooper Moore tickets will be authentic and that you will receive them in time to attend the Cooper Moore event. If the Cooper Moore tickets are hard tickets, they will be mailed to you. If Cooper Moore tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
2) Is there a guarantee for the delivery of your Cooper Moore tickets?You will be notified of the approximate ship date after you order. Typically Cooper Moore tickets are shipped within 1 business day but there may be cases where the alternative tickets are not shipped right away. We guarantee that your Cooper Moore tickets will arrive to you in time for the event. If it is not possible to get your Cooper Moore tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the alternative event.
3) What do I do if I never received or I accidentally deleted the email needed to print my Cooper Moore tickets?If you did not receive the email needed to print your Cooper Moore tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Cooper Moore receipt. They can resend the Cooper Moore tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) What do I do if the Cooper Moore event that I had tickets for is postponed and rescheduled but I cannot go?If the Cooper Moore event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Cooper Moore tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Cooper Moore schedule to reflect the new date. TicketSupply.com is not responsible for postponed Cooper Moore events and can not issue any refunds for these. If there is no rescheduled date and the Cooper Moore event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) What do I do if my order for Cooper Moore tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Cooper Moore tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Cooper Moore order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Cooper Moore tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Cooper Moore tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.