FAQ
1) How do I find parking information, security procedures, and the Counting Crows gate opening times for the venue?The best way to get the most accurate and updated Counting Crows event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the Counting Crows event. The representative will also be able to provide you with the Counting Crows gate/door opening times. In most cases, this Counting Crows event information will also be available on the venues web site.
2) What do I do if my order for Counting Crows tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Counting Crows tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Counting Crows order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Counting Crows tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Counting Crows tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
3) Why isn't my name displayed on my Counting Crows tickets?You are purchasing these Counting Crows tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Counting Crows event. Since the concert venue only scans the ticket barcodes, the name on the Counting Crows ticket is irrelevant. It should not prevent you from seeing Counting Crows and experiencing the full alternative event.
4) I want to purchase alternative tickets but I don't know if an event for Counting Crows is planned in the near future. How do I find information about the Counting Crows schedule?TicketSupply.com posts the Counting Crows schedule if it has been made public. You can view the Counting Crows schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Counting Crows. Just select the tickets you want, make a purchase, and get ready to attend that alternative event of a lifetime!
5) I think I may have received the wrong Counting Crows tickets. What do I do?It is rare that a buyer will receive the wrong Counting Crows tickets, but accidents can happen. If you believe that you have received the incorrect Counting Crows tickets, please contact the ticket broker that is listed on your Counting Crows receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Counting Crows tickets are in a better section, then the ticket broker might have decided to upgrade your Counting Crows tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Counting Crows tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.