FAQ
1) Why are there sometimes fees charged for picking up E. Ellison tickets?Last minute E. Ellison orders may be subject to an additional fee because of the logistics of getting your E. Ellison tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
2) What do I do if my order for E. Ellison tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for E. Ellison tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the E. Ellison order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other E. Ellison tickets for you or we will allow you to cancel the order for a refund. When looking for alternate E. Ellison tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
3) What do I do if I received an error message when placing my E. Ellison ticket order?If you see an error message when you are placing your order for E. Ellison tickets, check to make sure that the details you provided on the E. Ellison order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
4) What do I do if the E. Ellison start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the E. Ellison event. They would be happy to let you know of any changes to the E. Ellison event.
5) Do you provide any guarantees for my E. Ellison tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your E. Ellison tickets will be authentic and that you will receive them in time to attend the E. Ellison event. If the E. Ellison tickets are hard tickets, they will be mailed to you. If E. Ellison tickets are emailable or are digital tickets, the broker may email them to you for your convenience.