FAQ
1) Who determines the face value of my Hirax ticket?The artist, venue, or promoter determines the face value of your Hirax ticket. TicketSupply.com does not play any role in determining face values of Hirax or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
2) As a buyer of Hirax tickets, what are my responsibilities?TicketSupply.com requires all Hirax ticket buyers to review and understand that all sales are final and that Hirax ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any alternative ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Hirax tickets will be good for the rescheduled date.
3) I purchased more than one Hirax ticket, are all the seats together?Unless it is clearly noted on the Hirax ticket notes, all of the tickets for the Hirax event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Hirax receipt.
4) Can my Hirax tickets be sent to an address other than my billing address?Hirax tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Hirax ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Hirax tickets can be electronic tickets, please contact our customer support and they can help you find this information.
5) What do I do if the Hirax event that I had tickets for is postponed and rescheduled but I cannot go?If the Hirax event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Hirax tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Hirax schedule to reflect the new date. TicketSupply.com is not responsible for postponed Hirax events and can not issue any refunds for these. If there is no rescheduled date and the Hirax event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.