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FAQ
1) Why are there sometimes fees charged for picking up Hugo Marchand tickets?Last minute Hugo Marchand orders may be subject to an additional fee because of the logistics of getting your Hugo Marchand tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
2) What do I do if the Hugo Marchand start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the Hugo Marchand event. They would be happy to let you know of any changes to the Hugo Marchand event.
3) How do I find parking information, security procedures, and the Hugo Marchand gate opening times for the venue?The best way to get the most accurate and updated Hugo Marchand event details is to contact venue directly. A ballet representative will be able to direct you to find more information about parking and any relevant security details for the Hugo Marchand event. The representative will also be able to provide you with the Hugo Marchand gate/door opening times. In most cases, this Hugo Marchand event information will also be available on the venues web site.
4) What do I do if I received an error message when placing my Hugo Marchand ticket order?If you see an error message when you are placing your order for Hugo Marchand tickets, check to make sure that the details you provided on the Hugo Marchand order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
5) What do I do if the ballet event that I have tickets for is cancelled and no replacement Hugo Marchand event is scheduled?We suggest calling your ticket broker that was listed on your Hugo Marchand order receipt. You may need to return the Hugo Marchand tickets to receive a full refund. If you have received your Hugo Marchand tickets electronically, you do not need to return them. The ballet ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.