FAQ
1) How can I find accessible seating tickets to see Kylesa?TicketSupply.com does not specialize in accessible seating, however, we would like to help you any way we can with your Kylesa order. Please contact our phone ticket specialists and see how we can help you find the best alternative tickets for Kylesa. We'll be waiting to hear from you!
2) I think I may have received the wrong Kylesa tickets. What do I do?It is rare that a buyer will receive the wrong Kylesa tickets, but accidents can happen. If you believe that you have received the incorrect Kylesa tickets, please contact the ticket broker that is listed on your Kylesa receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Kylesa tickets are in a better section, then the ticket broker might have decided to upgrade your Kylesa tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Kylesa tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
3) How do I print my electronic alternative tickets to see Kylesa?You will need a printer and may need Adobe Reader (which is free) to print any Kylesa tickets that are delivered electronically. You will either receive an email containing a link to download and print the tickets or receive the tickets as an attachment to that email.
4) There isn't time to ship my Kylesa tickets; can I get my tickets at will call?Yes, you can either get your Kylesa tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Kylesa ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your alternative tickets. Note: If you are picking your Kylesa tickets up at will call, be sure to bring your ID to the box office window.
5) What do I do if I never received or I accidentally deleted the email needed to print my Kylesa tickets?If you did not receive the email needed to print your Kylesa tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Kylesa receipt. They can resend the Kylesa tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.