FAQ
1) Do you provide any guarantees for my New Troy tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your New Troy tickets will be authentic and that you will receive them in time to attend the New Troy event. If the New Troy tickets are hard tickets, they will be mailed to you. If New Troy tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
2) How can I get aisle seats to see New Troy?For any tickets, including those to see New Troy, aisle seats are a hot item. If any New Troy ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the New Troy tickets. Buyers should read the information listed in the ticket posting details (under the New Troy specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the New Troy seats are not located on an aisle.
3) I purchased more than one New Troy ticket, are all the seats together?Unless it is clearly noted on the New Troy ticket notes, all of the tickets for the New Troy event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your New Troy receipt.
4) What do I do if the alternative event that I have tickets for is cancelled and no replacement New Troy event is scheduled?We suggest calling your ticket broker that was listed on your New Troy order receipt. You may need to return the New Troy tickets to receive a full refund. If you have received your New Troy tickets electronically, you do not need to return them. The alternative ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) How do I know if the New Troy event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the New Troy event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated New Troy event information along with any alternate parking arrangements due to treacherous conditions in and around the location.