FAQ
1) Why are there sometimes fees charged for picking up Shea Givens tickets?Last minute Shea Givens orders may be subject to an additional fee because of the logistics of getting your Shea Givens tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
2) I think I may have received the wrong Shea Givens tickets. What do I do?It is rare that a buyer will receive the wrong Shea Givens tickets, but accidents can happen. If you believe that you have received the incorrect Shea Givens tickets, please contact the ticket broker that is listed on your Shea Givens receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Shea Givens tickets are in a better section, then the ticket broker might have decided to upgrade your Shea Givens tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Shea Givens tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
3) Where does TicketSupply.com get the Shea Givens tickets it offers for sale?The Shea Givens tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Shea Givens tickets are authentic and valid for entry!
4) What do I do if the Shea Givens event that I had tickets for is postponed and rescheduled but I cannot go?If the Shea Givens event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Shea Givens tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Shea Givens schedule to reflect the new date. TicketSupply.com is not responsible for postponed Shea Givens events and can not issue any refunds for these. If there is no rescheduled date and the Shea Givens event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) How do I make sure that the Shea Givens discount code is properly applied to my alternative order?All of our tickets are offered at discounted prices. However, if a Shea Givens discount code was provided, simply enter it in the proper area at checkout. Once you enter the Shea Givens discount code, scroll up and verify that the discount code was applied for your Shea Givens tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.