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FAQ
1) What do I do if the pop & rock event that I have tickets for is cancelled and no replacement sombr event is scheduled?We suggest calling your ticket broker that was listed on your sombr order receipt. You may need to return the sombr tickets to receive a full refund. If you have received your sombr tickets electronically, you do not need to return them. The pop & rock ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) What do I do if I received an error message when placing my sombr ticket order?If you see an error message when you are placing your order for sombr tickets, check to make sure that the details you provided on the sombr order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
3) I want to attend the sombr event in several cities. Can I view the entire sombr schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the sombr tour dates to simplify your shopping experience. Just search sombr or browse the concert section for sombr. There you will see the sombr schedule listed and you'll find the dates that the sombr event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen sombr or been to a concert or pop & rock event then feel free to just ask one of our ticket specialists.
4) What if the sombr event is postponed?If the sombr event is postponed, your sombr tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your sombr tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your sombr tickets.
5) I purchased more than one sombr ticket, are all the seats together?Unless it is clearly noted on the sombr ticket notes, all of the tickets for the sombr event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your sombr receipt.