FAQ
1) How can I get aisle seats to see Steve Vai?For any tickets, including those to see Steve Vai, aisle seats are a hot item. If any Steve Vai ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Steve Vai tickets. Buyers should read the information listed in the ticket posting details (under the Steve Vai specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Steve Vai seats are not located on an aisle.
2) I think I may have received the wrong Steve Vai tickets. What do I do?It is rare that a buyer will receive the wrong Steve Vai tickets, but accidents can happen. If you believe that you have received the incorrect Steve Vai tickets, please contact the ticket broker that is listed on your Steve Vai receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Steve Vai tickets are in a better section, then the ticket broker might have decided to upgrade your Steve Vai tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Steve Vai tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
3) How do I find the seats for Steve Vai tickets?On the page containing Steve Vai ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Steve Vai seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Steve Vai ticket notes.
4) What do I do if my order for Steve Vai tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Steve Vai tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Steve Vai order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Steve Vai tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Steve Vai tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
5) How do I find parking information, security procedures, and the Steve Vai gate opening times for the venue?The best way to get the most accurate and updated Steve Vai event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Steve Vai event. The representative will also be able to provide you with the Steve Vai gate/door opening times. In most cases, this Steve Vai event information will also be available on the venues web site.