FAQ
1) What do I do if the Tutu event that I had tickets for is postponed and rescheduled but I cannot go?If the Tutu event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Tutu tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Tutu schedule to reflect the new date. TicketSupply.com is not responsible for postponed Tutu events and can not issue any refunds for these. If there is no rescheduled date and the Tutu event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Tutu tickets has not been confirmed by the ticket broker?If the ballet ticket broker has not confirmed your order for Tutu tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Tutu order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Tutu tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Tutu tickets, we will try to find those with a similar price and location. However, supply and demand for ballet events dictate price and location so there are no guarantees.
3) Where can I find the cheapest tickets to see Tutu in my area?The cheapest tickets to see Tutu in all other cities can be found on TicketSupply.com. We have a large supply of tickets for all venues where Tutu will be and ordering through our site is fast and convenient. Buy your Tutu tickets and you will not be sorry because theater events are so much fun and you will pay less than on other sites selling ballet tickets.
4) Why do Tutu tickets within the same section have different prices?TicketSupply.com is an open ticket broker marketplace for Tutu. When you purchase tickets to Tutu you are purchasing from accredited ticket broker companies. The reason the tickets for Tutu vary in price in the same section is due to different ticket brokers listing the Tutu tickets. These brokers often list Tutu tickets competitively based on market standards and availability but their perception and expenses of obtaining the Tutu tickets are different per broker.
5) How do I make sure that the Tutu discount code is properly applied to my ballet order?All of our tickets are offered at discounted prices. However, if a Tutu discount code was provided, simply enter it in the proper area at checkout. Once you enter the Tutu discount code, scroll up and verify that the discount code was applied for your Tutu tickets. If you still have questions, you can send our theater ticket team an email and we will confirm your discount code validity.