FAQ
1) What do I do if the country & folk event that I have tickets for is cancelled and no replacement Van Orman event is scheduled?We suggest calling your ticket broker that was listed on your Van Orman order receipt. You may need to return the Van Orman tickets to receive a full refund. If you have received your Van Orman tickets electronically, you do not need to return them. The country & folk ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) I think I may have received the wrong Van Orman tickets. What do I do?It is rare that a buyer will receive the wrong Van Orman tickets, but accidents can happen. If you believe that you have received the incorrect Van Orman tickets, please contact the ticket broker that is listed on your Van Orman receipt and provide your order number. Please note that your name isn't always the name on the country & folk tickets and that isn't a problem, those are your concert tickets. If the Van Orman tickets are in a better section, then the ticket broker might have decided to upgrade your Van Orman tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Van Orman tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on country & folk tickets so you should not have any concerns.
3) Why isn't my name displayed on my Van Orman tickets?You are purchasing these Van Orman tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Van Orman event. Since the concert venue only scans the ticket barcodes, the name on the Van Orman ticket is irrelevant. It should not prevent you from seeing Van Orman and experiencing the full country & folk event.
4) I ordered my Van Orman tickets. When will they ship?Once you have ordered your Van Orman tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Van Orman tickets using the website link and/or contact your ticket broker for more information. We guarantee that your country & folk tickets will arrive in time for the Van Orman event!
5) What do I do if I received an error message when placing my Van Orman ticket order?If you see an error message when you are placing your order for Van Orman tickets, check to make sure that the details you provided on the Van Orman order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.