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FAQ
1) Is there a guarantee for the delivery of your When We Met tickets?You will be notified of the approximate ship date after you order. Typically When We Met tickets are shipped within 1 business day but there may be cases where the alternative tickets are not shipped right away. We guarantee that your When We Met tickets will arrive to you in time for the event. If it is not possible to get your When We Met tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the alternative event.
2) What do I do if the When We Met event that I had tickets for is postponed and rescheduled but I cannot go?If the When We Met event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the When We Met tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the When We Met schedule to reflect the new date. TicketSupply.com is not responsible for postponed When We Met events and can not issue any refunds for these. If there is no rescheduled date and the When We Met event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) Can my When We Met tickets be sent to an address other than my billing address?When We Met tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some When We Met ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific When We Met tickets can be electronic tickets, please contact our customer support and they can help you find this information.
4) How do I find the seats for When We Met tickets?On the page containing When We Met ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the When We Met seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the When We Met ticket notes.
5) Are the listed prices for When We Met tickets different from their face value?In most cases, the listed price will be different from the face value of the When We Met tickets. The posted price for these When We Met tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the When We Met tickets. Buyers may pay more or less than face value for their When We Met tickets.