FAQ
1) I think I may have received the wrong American University Eagles tickets. What do I do?It is rare that a buyer will receive the wrong American University Eagles tickets, but accidents can happen. If you believe that you have received the incorrect American University Eagles tickets, please contact the ticket broker that is listed on your American University Eagles receipt and provide your order number. Please note that your name isn't always the name on the basketball tickets and that isn't a problem, those are your sports tickets. If the American University Eagles tickets are in a better section, then the ticket broker might have decided to upgrade your American University Eagles tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong American University Eagles tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on basketball tickets so you should not have any concerns.
2) What if I don't know which sports event I want to see?If you like sports events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "American University Eagles"). Or, you can locate all performers at a particular sports venue and choose that way.
3) I ordered my American University Eagles tickets. When will they ship?Once you have ordered your American University Eagles tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your American University Eagles tickets using the website link and/or contact your ticket broker for more information. We guarantee that your basketball tickets will arrive in time for the American University Eagles event!
4) How do I find parking information, security procedures, and the American University Eagles gate opening times for the venue?The best way to get the most accurate and updated American University Eagles event details is to contact venue directly. A basketball representative will be able to direct you to find more information about parking and any relevant security details for the American University Eagles event. The representative will also be able to provide you with the American University Eagles gate/door opening times. In most cases, this American University Eagles event information will also be available on the venues web site.
5) What do I do if the American University Eagles event that I had tickets for is postponed and rescheduled but I cannot go?If the American University Eagles event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the American University Eagles tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the American University Eagles schedule to reflect the new date. TicketSupply.com is not responsible for postponed American University Eagles events and can not issue any refunds for these. If there is no rescheduled date and the American University Eagles event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.